ATTENTION DRIVERS, Below is an extremely important statement released by Discovery Ford, Sept 23, 2016.
As a dealership, Discovery Ford is committed to living our mission, vision and values. We will do the right thing in taking care of our customers. We are all members of this community and dedicated to the safety and well-being of our people.
It has come to our attention that under certain usage conditions there is potential for the rear tie rod to fail resulting in a subsequent loss of steering control on certain models of the Ford Explorer, Ford Flex and Ford Taurus.
Our Discovery Ford leadership team will personally be calling all customers who may be affected, to discuss the situation and offer a courtesy inspection of the potential area of failure. There is no cost to our customers for this inspection. Discovery Ford service personnel are certified factory-trained professionals who will look after the needs of our dedicated customers in a timely and professional matter. The inspection will include a physical review of the potential affected area with the technician, service manager and our customer. We believe in absolute transparency and wish to continue to build on our existing trusting relationships.
The necessary repairs of the affected area, if required, will be covered by either the manufacturer's warranty or us personally at Discovery Ford. If you are not a customer of Discovery Ford, you will not be turned away.
This morning we reviewed repair orders with this affected condition and to this point in time it appears the potential area of failure is due to specific, certain road conditions. We will continue to monitor and track the situation on an ongoing basis.
We have been communicating with the manufacturer in regards to this situation and currently there is no indication from the Ford Motor Company of the situation being a recall.
On behalf of the owners and employees of Discovery Ford Sales,
Gordon Lees, CFO
Steve Dillabough, President
We "Go Further" for You Our Ford Dealership in Humboldt, Saskatchewan
Consider for a moment the entire range of products offered by Ford Canada: new and used vehicles, servicing, parts, and accessories. If you live near Humboldt, Annaheim, Muenster, LeRoy, Quill Lake, or Watson Saskatchewan, Discovery Ford Sales is your closest source for all that and much more.
Our recently built and relocated Ford dealership has the amenities you expect and appreciate, such as drive-thru quick lube bays, complimentary tire alignment check with all service visits, a customer lounge, an expansive showroom, and friendly, knowledgeable staff to take care of you and your vehicle. From the first Hello to the final handshake, youll see the difference commitment to you makes.
Discovery Ford delivering the best service possible today, tomorrow and ALWAYS.