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Description

Discovery Ford Sales is looking for a permanent Appointment Coordinator that is driven to help our clients with their service experience. This position supports our Service Department in ensuring first class customer experience. You will be working alongside our friendly and very supportive family while performing daily tasks.

As the successful applicant you will:
Have excellent verbal and written communication skills
Poses customer service experience
Excellent computer skills
Pay close attention to detail
Be extremely organized
Be self motivated
Must be able to work independently and as a team; multi-task; and learn new systems and processes.

In this role, you will:
Act as the initial point of contact for all service customers by answering all incoming appointment inquires.
Accurately schedule appointments
Contact customers to confirm appointments
Assist as a Service Advisor when necessary
Book service appointments for clients.
Follow up calls with clients and customers, updating them on their service order.
Respond to all inquiries in a timely and courteous fashion by phone or emails.
Other duties as assigned.
Self-starter with the ability to learn new systems and processes.

Application deadline is January 17, 2020.

We thank all candidates in advance for their interest; however only those selected for an interview will be contacted.